Enterprise Resilience

Embracing Change in a Turbulent World Webinar

Enterprise Resilience Course
Registration is open for the Spring online course.
Embracing change has become an imperative in today’s turbulent world.
This short course provides a practical introduction to the concept and practice of enterprise resilience—defined as the capacity for organizations to survive, adapt, and grow in the face of turbulent change. Natural and biological systems have evolved a variety of resilience mechanisms. Likewise, designing for resilience can help business enterprises to overcome disruptions—whether from human or natural causes—and to improve their adaptability to changing conditions. Resilience principles can be incorporated into the design of new technologies, products, processes, and competitive strategies. The course draws extensively on case studies of companies that have adopted resilience strategies and provides tools and methods for implementing “design for resilience.”
Topics covered will include the following:
  • Resilience in safety and security—enhancing enterprise risk management
  • Resilience in global supply chains—ensuring efficiency and business continuity 
  • Resilience in product development—considering the full product life cycle 
  • Resilience in crisis management—recovering from unforeseen disruptions
  • Resilience in environmental affairs—adapting to climate change and resource scarcity
Who will benefit?
  • Business leaders will identify enterprise vulnerabilities and design resilient solutions to maximize business continuity in the face of turbulent change.
  • Sustainability professionals will expand their strategies and tactics to address key resilience issues and help business units achieve competitive advantage.
  • Academics will identify cutting-edge resilience issues that require academic research and develop multidisciplinary capabilities to support industry partnerships.
  • Government officials will explore policies and regulatory areas that need resilience thinking, and develop collaborative engagements with business and academia 
Joseph Fiksel photoMeet the Instructor:
Joseph Fiksel is one of the original thought leaders in the field of enterprise sustainability and resilience. He has consulted for corporations, government agencies, and non-profit consortia in the U.S. and around the world. Joseph co-founded the Center for Resilience at The Ohio State.  He later took the role of Executive Director of the Sustainable and Resilient Economy program, forerunner of the university-wide Sustainability Institute at Ohio State.  Joseph is the author of the seminal book in this field, Resilient by Design. Download a bio for Dr. Fiksel.  
Course Outline
Three recorded modules comprise the Enterprise Resilience Course.  Each module takes about 3 ½ hours to complete.  The instructor will lead a Q&A webinar on each module.  The dates for the Spring webinars are March 23, 30 and April 6, 2020.  Participants have until June 1 to complete the course and take a quiz to earn the EEMI certificate of completion. 
Module 1
Overview (~3 ½  hr.)
1. About the course and the instructor (10 min.)
Basic Concepts of risk and resilience (60 min.)
1. Turbulence 
2. Embracing Change
Building Resilience to strengthen risk management (60 min)
1. Extending beyond traditional risk management
2. Supply networks: capabilities and vulnerabilities
Illustrative Examples of resilience around the world (80 min)
1. Products—Nokia, L Brands, Cisco, Dow
2. Services— Veolia, DHL, Cardinal Health, AEP
Module 2
Systemic Change (~3 ½ hr.)
Systems Thinking in a dynamic business environment (60 min)
1. Triple value framework 
2. Sustainability and resilience
Case Studies of leading companies (150 min)
1. Supply chain resilience at Dow Chemical 
2. Winter storm response at American Electric Power
3. Crisis management at L Brands
4. Developing “smart city” technologies at IBM
Module 3
Implementation (~3 ½ hr.)
Design Techniques for improving enterprise resilience (40 min.)
1. Design for Resilience principles
2. Systematic methodology
Tools & Methods for assessing and measuring resilience (60 min.)
1. Resilience indicators
2. Resilience analytics
Simulation applications for complex systems (60 min.)
1. Dow Chemical supply chain (2 case studies)
2. Regional resilience in Narragansett Bay (EPA)
Future challenges for enterprise resilience (40 min.)
1. Information technology revolution
2. Urban community resilience
3. Environmental and energy resilience
Conclusions (10 min.)